Refund and Returns Policy

At Sunfire Retail LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

a. Eligibility for Returns

  • Items must be returned within 30 days of purchase.
  • Products must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

b. Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers).
  • Personalized or custom-made items.
  • Digital downloads.
  • Gift cards.

2. Refunds

a. Refund Process

  • Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
  • If approved, the refund will be processed, and the amount will automatically be applied to your original payment method within 5-10 business days.

b. Partial Refunds

Partial refunds may be granted for:

  • Items not in their original condition.
  • Items returned after the 30-day return window.

3. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us at support@sunfireretailstore.com with details.

4. Shipping for Returns

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Shipping costs are non-refundable.
  • For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. How to Initiate a Return

To initiate a return:

  1. Contact us at support@sunfireretailstore.com with your order details and reason for return.
  2. We will provide a return authorization and instructions for sending the item back.

6. Late or Missing Refunds

If you haven’t received a refund within the specified time:

  1. Check your bank account or payment provider.
  2. Contact your credit card company or bank, as processing times may vary.
  3. If you’ve done all of the above and still have not received your refund, contact us at support@sunfireretailstore.com.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Sunfire Retail LLC
Address: 20804 Vernon Avenue, Prior Lake, MN 55372
Email: support@sunfireretailstore.com
Phone: +1 614-780-2069