At Sunfire Retail LLC, we are committed to delivering your order promptly and efficiently. Below is an outline of our shipping policies and tracking procedures to ensure a seamless shopping experience.
1. Shipping Policy
a. Shipping Locations
- We currently ship to addresses within the United States.
- Unfortunately, we do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
b. Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a confirmation email once your order has been shipped.
c. Delivery Time
- Standard Shipping: 5-7 business days.
- Expedited Shipping: 2-3 business days (additional charges apply).
d. Shipping Charges
Shipping fees are calculated at checkout based on your location and chosen shipping method. Free standard shipping is available for orders over $50.
2. Order Tracking
a. Tracking Your Order
- Once your order is shipped, a tracking number will be provided via email.
- You can use this tracking number to monitor your shipment on our Order Tracking page or the courier’s website.
b. Lost or Delayed Shipments
If your order is delayed or hasn’t arrived within the estimated delivery time, please contact us at support@sunfireretailstore.com for assistance.
3. Damaged or Incorrect Items
If your order arrives damaged or contains incorrect items:
- Contact us at support@sunfireretailstore.com within 7 days of delivery.
- Provide photos of the damaged items or describe the issue for a resolution.
4. Failed Deliveries
a. Incorrect Address
Ensure your shipping address is accurate at the time of checkout. Sunfire Retail LLC is not responsible for orders shipped to incorrect or incomplete addresses.
b. Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to confirm the correct address and arrange reshipment (additional shipping fees may apply).
5. Contact Us
If you have any questions about our shipping policies or need assistance with your order, please reach out to us:
Sunfire Retail LLC
Address: 20804 Vernon Avenue, Prior Lake, MN 55372
Email: support@sunfireretailstore.com
Phone: +1 614-780-2069